What is IRCTC?
Indian Railway Catering and Tourism Corporation Ltd. (IRCTC) is an enterprise under the Ministry of Railways aimed at professionalising and managing catering and hospitality services at trains, stations, and other railway locations.
One of the important duties of IRCTC is also to handle the e-ticketing system of Railways, offer tour packages, and provide packaged drinking water (Rail Neer).
IRCTC also handles e-ticket cancellations for Indian Railways.
Headquartered in New Delhi, it has five zonal offices, 10 regional offices, 11 base kitchens, and 14 Rail Neer Plants.
IRCTC e-ticketing
IRCTC’s e-ticketing system was started in August 2002.
The old e-ticketing system was replaced with e-Ticketing (NGeT) System on April 28, 2014.
The advance server of IRCTC has the capacity to book 26,000 e-tickets a minute.
It set the record for booking 28,434 tickets in a minute on November 12, 2022.
A record 7,706.40 lakh passengers booked e-tickets in 2022–23, and a record revenue of Rs 54323.46 crore was collected during the same duration.
IRCTC cancellation policies, rules, charges
- The IRCTC website allows e-ticket cancellation until the train reservation chart is prepared. For a train starting its journey at 12 noon, the reservation chart is prepared the previous night. IRCTC does not allow e-ticket cancellation face-to-face at railway counters.
- Ticket holders willing to cancel their tickets can initiate cancellation by selecting the names of the passengers on IRCTC’s website. After the ticket cancellation, IRCTC sends the cancellation confirmation online receipt, following which, it sends the refund back to the account used for booking the e-ticket.
- IRCTC says if there is any partial cancellation of the ticket, the passenger should make sure that a fresh e-reservation slip (Electronic Reservation Slip) is printed separately, as was done for the original ticket….Read More
Source By: zeebiz
