In November 2022, the income tax department launched an enhanced form of customer support service called co-browsing. In this service the income tax department’s own help desk agents guide an income tax filer about how he/she can file his/her income tax return (ITR) form.
Here is a look at what the income tax department’s co-browsing facility is and how one can use it.
What is co-browsing feature of income tax department?
Co-browsing, also known as collaborative browsing, allows help desk agents of the income tax department to collaborate with the taxpayer in real-time. Agents can view the taxpayer’s computer screen and offer personalised support and guide them in issues related to ITR forms.
Who should use co-browsing feature of income tax department?
Co-browsing feature is suitable for those types of income tax filers who are do-it-yourself (DIY) tax fillers and have an intermediate or advanced level income tax knowledge.
Through co-browsing feature, the helpdesk agent of the income tax department will help individuals to understand which financial transaction should be mentioned in a specific column of ITR form. This will help an individual to avoid mistakes in filling incorrect information in the ITR form. An incorrect information in the ITR form can fetch notice from the income tax department.
What is the cost of using co-browsing feature?
There is no cost of using this co-browsing feature. This facility is provided free of cost to the taxpayers.
Prerequisite to use co-browsing on ITR filing portal
You will need to login to the income tax department’s e-filing portal to use the co-browsing feature. If you are filing your ITR for the first time, then you will need to register on the e-filing portal to proceed any further.
As per the income tax department, you will need the following to use the co-browsing function:
- A laptop or computer.
- A reliable and stable internet connection.
- The operating system of laptop or computer must be Windows 7 or above, Linux, or Mac
- Keep a mobile number which is registered on the income tax portal handy for calls.
There is no need to download any additional software to use this feature…..Read More
Source By: economictimes
